Warranty claims filed while your service department is in the crush

Ag service departments do not have a claim problem year-round. They have one for the eight to twelve weeks when everything breaks at once, and that is exactly when there is nobody spare to write claims. Repair orders close, the machine goes back to the field because the customer needs it, and the claim gets written whenever somebody finds an hour. That is usually well after the clock started running.

The failures themselves are not the hard part. What sinks an ag claim is the detail that was easy to capture at the time and impossible to reconstruct three weeks later: the meter reading at failure, the causal part, photographs of the failed component before it went in the scrap bin, the serial off the machine rather than off the invoice.

This is the trade our founder works in. He owns an authorized Kubota tractor and harvester dealership and has filed these claims himself, from the dealer side of the counter — which is why this vertical leads and why the only claim history we publish is an agricultural one.

Ongoing administration runs from $900 a month for up to 20 claims to $2,900 for up to 100, priced on claim volume rather than store count, with machine registration included at every tier. Denied and out-of-window claims are worked on contingency at 20% of what is actually recovered. Every rate is published, because we have no client references yet and you should be able to work out what we cost before you speak to us.