Guides
Warranty administration, written to be useful if you never hire us
10 guides on the parts of warranty administration that actually decide whether a claim is paid. No invented statistics anywhere in them, and no claims about any particular manufacturer’s programme rules — where you need one of those, the guide tells you to go and read your own dealer policy manual.
All guides
How long do equipment dealers have to file a warranty claim?
Filing windows vary by manufacturer and programme. What matters more than the number is knowing what starts the clock and how long your claims actually take.
Why equipment warranty claims get denied
Most denials fall into four categories. Only one of them — genuine ineligibility — means the money is actually gone. The other three are fixable.
How to build a warranty claim evidence package
A complete claim file answers the approver's questions before they are asked: causal part, failure evidence, meter reading, verified serial, and a trail tying them together.
Warranty claim documentation checklist for equipment dealers
Nine checks to run before a warranty claim leaves the dealership, plus the two habits that make most of them unnecessary.
How to reduce warranty claim aging in a service department
Warranty claim aging is caused by claims competing with work that has deadlines. Measure the lag per claim, then fix the queue rather than the people.
In-house warranty clerk or outsourced administration?
A comparison written by an interested party. Volume, seasonality, and continuity decide it — and for some dealerships hiring is plainly the right answer.
How much does outsourced warranty administration cost?
Three pricing models exist: monthly by volume, contingency on recovery, and hourly. Here are our published rates and how to check whether the arithmetic clears.
What should be on a warranty repair order?
Everything a warranty claim can say comes from the repair order. Complaint, cause, correction — written for a reader who was not there.
How to recover previously denied warranty claims
Sort the pile by denial category, find what is still live, rebuild documentation around the specific objection, and resubmit within the rules.
Warranty KPIs equipment dealers should track
Filing lag, first-pass approval, denial mix, unfiled volume, registration completeness, and time to credit. Approval rate alone is the least useful.
Also on this site
The things a guide cannot tell you
Our claim history — five claims from our founder’s own dealership, published in full including the one that was not paid in full. Our rates, published rather than quoted on a call. A calculator that estimates your annual recovery gap from three numbers you already know, with every assumption visible and no email required.
Next step
Or hand it to us
Bring a month of repair orders and your last few denials. You will get a straight answer about what is recoverable, whether or not you hire us.