Four service lines, one back office

Definition

What warranty administration actually is

Warranty claim administration is the back-office work of turning a completed repair order into a manufacturer warranty claim that gets paid: matching the failure to the correct part and defect codes, assembling the evidence the OEM programme requires, and submitting it inside the filing window. We do that work for equipment dealerships as an outsourced service — the dealer keeps the OEM relationship and the portal login, and we do the paperwork. The manufacturer still decides what is paid. We are not an insurer, an extended warranty provider, or a claims adjuster, and we hold no OEM authorization.

The service lines

What we do, in four parts

• 01

  Warranty administration

  Ongoing preparation, documentation, and submission of your manufacturer warranty claims. Repair orders come to us, documented claims go to the programme, inside the filing window.

  Priced monthly on claim volume rather than store count, from $900 a month for up to 20 claims to $2,900 for up to 100, with machine registration included at every tier. No setup fee and no minimum term.

• 02

  Denied-claim recovery

  We take your historical denials, work out what the denial code actually objected to, rebuild the documentation, and resubmit within programme rules. Paid on what comes back.

  Contingency: 20% of what is actually recovered, no fee if nothing is recovered, and no charge for looking. A backlog needs no budget approval, and if we are wrong about what is recoverable the loss is ours.

• 03

  Machine registration

  Machine registrations filed inside the manufacturer window, so coverage starts when it should and a claim two years from now does not open with an argument about eligibility.

  Included at every monthly tier, from $900 a month for up to 20 claims to $2,900 for up to 100. There is no separate registration fee.

• 04

  Warranty audit preparation

  Documentation kept in a defensible state, so a manufacturer warranty audit is a morning of pulling files rather than a quarter of exposure and chargebacks.

  Included in ongoing monthly administration rather than priced as a separate engagement — audit readiness is a by-product of preparing claims properly, and billing for it separately would imply the claims were being prepared some other way.

By trade

The same work, different failure modes

What leaks and why is not the same in a harvester shop as it is in a rental yard. If you would rather read the version written for your trade:

• Agricultural equipment

  Tractors, harvesters, hay and forage, and the seasonal peaks that bury a service department.

• Construction equipment

  Excavators, skid steers, compact track loaders, and mixed rental fleets.

• HVAC contractors

  Residential and light commercial service work, high job count, low value per claim.

• RV dealers

  Towables and motorised, with component warranties split across suppliers.

Next step

Start with the one that costs you nothing

Denied-claim recovery is priced on contingency, so handing over a backlog costs nothing if nothing comes back. It is the fastest way to see whether the work is any good before committing to a monthly rate, and it is what we suggest to most dealers on the first call.