Texas
Warranty administration for Texas equipment dealers
We do not have an office, staff, or a physical presence in this state. Rocky Solutions LLC is registered in Missouri and the team that prepares claims works remotely, which is how we serve dealerships anywhere in the United States, Canada, and the United Kingdom on the same terms. If a local presence is what you need, we are not it, and we would rather say so here than on the call.
Texas is large enough that its dealerships do not share a single season, and long enough in the year that the quiet stretch other states rely on for catching up does not really exist.
The dealerships
What Texas stores service
Cattle operations driving hay equipment and compact tractors, cotton and grain equipment across the plains, and one of the largest construction and rental equipment markets in the country serving sustained building activity.
The year
When the service department gets buried
Long, and regionally staggered. A dealer group covering a wide territory can be in the middle of one customer segment's peak while another is quiet, which sounds like it should even the workload and in practice means the service department is never not busy.
What it does to claims
The administrative consequence
Territory size adds its own administrative problem. Machines are further away, customers are further apart, and the practical cost of going back to a machine to retrieve a meter reading or photograph a failed part is high enough that it does not happen — which makes capturing evidence at the repair less optional here than anywhere.
The trade-specific version of this is on our construction equipment page, which describes the failure modes in more detail than a state page usefully can.
What we do
The work, wherever you are
- Warranty administration
Ongoing preparation, documentation, and submission of your manufacturer warranty claims. Repair orders come to us, documented claims go to the programme, inside the filing window.
- Denied-claim recovery
We take your historical denials, work out what the denial code actually objected to, rebuild the documentation, and resubmit within programme rules. Paid on what comes back.
- Machine registration
Machine registrations filed inside the manufacturer window, so coverage starts when it should and a claim two years from now does not open with an argument about eligibility.
- Warranty audit preparation
Documentation kept in a defensible state, so a manufacturer warranty audit is a morning of pulling files rather than a quarter of exposure and chargebacks.
Bring a month of repair orders and your last few denials. We will tell you what we would have prepared differently, whether or not you hire us.
Next step
Remote is the whole model
Nothing about this work requires anyone to be in your building. Repair orders come to us, claims are submitted through your own login in a screen-sharing session with your staff present, and you get a weekly picture of what was filed and what was paid. How your data is handled is set out in full.