Caterpillar dealerships
Warranty administration for Caterpillar dealerships
Rocky Solutions LLC is an independent warranty administration service. We are not affiliated with, authorized by, endorsed by, or sponsored by any equipment manufacturer. Manufacturer and product names are the trademarks of their respective owners and are used here only to describe the dealerships we work with.
Outsourced preparation and filing of manufacturer warranty claims for Cat dealers, across heavy and compact lines.
The dealership
What a Caterpillar store looks like from the back office
Cat dealerships are usually large, territory-based organisations with mature fixed-operations processes and warranty staff already in post. The realistic engagement here is not replacing that function. It is overflow capacity, a denied-claim backlog nobody has had time to rework, or documentation consistency across branches — and we would rather scope it that way than pitch a service you already run better than we could.
Machines we would be writing claims on: Excavators, dozers, wheel loaders, articulated trucks, compact and building construction products, and power systems.
Our experience with this line
What we have actually done
None first-hand. On an organisation of this size we would expect to be judged on a contingency-priced denial backlog before anything else, which is exactly how we would want to be judged.
We publish the whole of our claim history — five claims from our founder’s own dealership, including the one that was not paid in full. It is a small sample and we do not present it as more than that.
The work
What we would do for you
- Warranty administration
Ongoing preparation, documentation, and submission of your manufacturer warranty claims. Repair orders come to us, documented claims go to the programme, inside the filing window.
- Denied-claim recovery
We take your historical denials, work out what the denial code actually objected to, rebuild the documentation, and resubmit within programme rules. Paid on what comes back.
- Machine registration
Machine registrations filed inside the manufacturer window, so coverage starts when it should and a claim two years from now does not open with an argument about eligibility.
- Warranty audit preparation
Documentation kept in a defensible state, so a manufacturer warranty audit is a morning of pulling files rather than a quarter of exposure and chargebacks.
We never hold your dealer portal credentials. Claims are prepared from the repair orders you send us and submitted in a screen-sharing session on your own machine, with your staff present and your own login — which is also how we stay clear of whatever your dealer agreement says about credential sharing. The full position is on our security page.
Bring a month of Caterpillar repair orders and your last few denials. We will tell you what we would have prepared differently, whether or not you hire us.
By trade
The version written for your side of the business
What leaks and why depends more on the trade than the badge. Construction equipment is where the failure modes are described in detail.
Other manufacturer lines
Rocky Solutions LLC is an independent warranty administration service. We are not affiliated with, authorized by, endorsed by, or sponsored by any equipment manufacturer. Manufacturer and product names are the trademarks of their respective owners and are used here only to describe the dealerships we work with.
Next step
One call, no obligation
Rakesh takes these calls himself. If we have not worked in your manufacturer’s programme, you will hear that on the call in the same words as on this page.